Refund policy

Effective Date: August 8, 2026

Brand Name: Amritshila Ayurveda

At Amritshila Ayurveda, we take immense pride in the quality and authenticity of our Ayurvedic products. Customer satisfaction is at the heart of what we do. If you receive a damaged, defective, or incorrect product, our simple and hassle-free return and refund policy is designed to assist you.

1. Return & Replacement Eligibility

Due to the health, hygiene, and wellness nature of our products, we only accept return or replacement requests under the following conditions:

  • Damaged / Defective Items: The product arrived damaged, broken, or leaked during transit.

  • Incorrect Product: You received a different item from what you ordered.

  • Expired Product: The product received is past its expiration date.

Important Conditions for Return:

  • Return requests must be raised within 7 days of delivery.

  • The product must be unused, unopened, with all original seals, tags, and packaging intact.

  • An unboxing video (showing the unopened courier bag/box being opened for the first time) is strictly required to process claims for missing, damaged, or wrong items.

2. Non-Returnable Items

To maintain strict hygiene standards, the following items/cases cannot be returned or refunded:

  • Products that have been opened, used, or altered.

  • Requests made after 7 days from the delivery date.

  • Damage caused by improper storage or handling after delivery.

  • Products purchased during clearance sales or special bundle deals (unless damaged/defective upon arrival).

3. How to Request a Return or Replacement

  1. Reach Out: Contact our customer support team within 7 days of receiving your package via WhatsApp or Email:

    • Phone / WhatsApp: +91 8750287531

    • Email: support@amritshilaayurveda.com / elitesolutions906@gmail.com

  2. Provide Details: Share your Order ID, clear photos of the product/box, and the required unboxing video.

  3. Verification: Our quality control team will inspect the details and approve the return request within 24 to 48 hours.

  4. Pickup / Dispatch: Once approved, we will arrange a reverse pickup through our courier partner, or dispatch a replacement directly to your address.

4. Cancellation Policy

  • Before Dispatch: You can cancel your order free of charge at any time before it is shipped by contacting our support team directly via WhatsApp or Email.

  • After Dispatch: Orders that have already been shipped/dispatched cannot be canceled in transit. If rejected upon delivery without a valid reason, shipping charges may be deducted from any applicable refund.

5. Refund Process & Timelines

Once your return is received at our facility and verified by our quality control team, your refund will be initiated:

  • Prepaid Orders: The refund will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: For COD orders, refunds will be transferred directly to your bank account or UPI ID (Google Pay, PhonePe, Paytm). You will be requested to share your account/UPI details securely via registered email or WhatsApp.

  • Shipping Charges: Shipping and COD handling fees are non-refundable unless the return is due to an error on our part (damaged/incorrect shipment).

6. Contact Us

For any queries, return requests, or assistance with your orders, please reach out to our dedicated support team:

  • Phone / WhatsApp: +91 8750287531

  • Primary Support Email: support@amritshilaayurveda.com

  • Secondary Contact Email: elitesolutions906@gmail.com