Shipping policy

Effective Date: August 8, 2026

Brand Name: Amritshila Ayurveda

At Amritshila Ayurveda, we are committed to delivering your order accurately, in good condition, and always on time. We partner with reliable courier services to ensure your products reach you as quickly and safely as possible.

1. Order Processing Time

  • All orders are processed and dispatched within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order is dispatched, you will receive a confirmation message via Email/WhatsApp/SMS containing your tracking ID.

2. Delivery Timelines & Shipping Charges

We deliver across most pin codes in India through top logistics partners (e.g., Delhivery, Shiprocket, Express Shipping).

  • Estimated Delivery Time:

    • Metro Cities: 2 to 4 business days.

    • Rest of India: 4 to 7 business days.

    • Remote / North-East Regions: 5 to 8 business days.

  • Shipping Charges:

    • Prepaid Orders: Free Shipping on prepaid orders above ₹499 (or specified threshold). Minimal shipping fee may apply on smaller order values as calculated at checkout.

    • Cash on Delivery (COD): An additional nominal COD handling fee may be applied at checkout to cover courier collection charges.

3. Order Tracking

  • Once your shipment is handed over to the courier partner, a tracking link will be sent to your registered Email and WhatsApp/Phone number (+91 8750287531).

  • You can click the provided link or enter your tracking ID on the courier partner's website to monitor the real-time status of your package.

4. Cash on Delivery (COD) Orders

  • To ensure smooth delivery for Cash on Delivery (COD) orders, our system may send an automated verification OTP or WhatsApp message before dispatch.

  • Please ensure your mobile number is active and correct at checkout. Orders that fail phone verification may be subject to cancellation.

5. Incorrect Shipping Address & Failed Deliveries

  • Please double-check your complete delivery address, landmark, and contact details during checkout.

  • Amritshila Ayurveda will not be held responsible for delayed or failed deliveries resulting from incomplete or incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect address or non-availability of the recipient after multiple delivery attempts, re-shipping charges will apply to send the order again.

6. Damaged or Tampered Shipments

  • If you notice that the outer packaging is damaged, tampered with, or opened upon delivery, please do not accept the package and immediately inform the courier delivery agent.

  • Take a photograph/video of the damaged package and contact our support team within 24 hours of delivery so we can arrange a replacement for you promptly.

7. Contact Us

If you have any questions or require assistance regarding the shipping and delivery of your order, please reach out to us:

  • Phone / WhatsApp: +91 8750287531

  • Primary Support Email: support@amritshilaayurveda.com

  • Secondary Contact Email: elitesolutions906@gmail.com